Insurance and Scheduling
Plans we accept, how scheduling works, and what we handle for you.
Plans we accept
We accept most major plans, including Medicare and Medicare Advantage. We bill your insurance directly. You're responsible for any remaining balance (copays, deductibles, coinsurance).
Carriers we work with
Aetna · Ambetter Health · BlueCross BlueShield · Cigna · Devoted Health · FHCP Medicare · HealthFirst Health Plans · Humana · Medicare · TRICARE · UnitedHealthcare · VA Health Care · WellCare
Coverage can vary by plan, even within the same carrier.
Don't see yours, or not sure? Call 386-561-9967 and we'll check for you.
What to expect
Wait times vary by location and provider. Here's what happens when you reach out to schedule an appointment.
We are currently accepting new patients at all five locations. A referral is required before we can book your first visit.
Once your provider sends your referral to our office, we review it within two business days. Then, give us a call at 386-561-9967 to schedule your visit.
Call 386-561-9967 during office hours and let us know your situation — we'll do our best to get you in sooner. If this is an emergency, call 911.
Already scheduled? Please arrive 15–20 minutes early to complete your new patient paperwork — or download your forms ahead of time and bring them with you.
What we handle for you
Our front desk manages prior authorization for infusion and biologic medications directly with your insurer, and coordinates with specialty pharmacy so your medication is ready for your appointment.
Have a question about cost? Call us and we'll walk you through it.
Yes. A referral is required for all new patients — it can come from your physician, nurse practitioner, or physician assistant. Once your referral has been sent, call us at 386-561-9967 to schedule your appointment.
Yes. We accept Original Medicare as well as most Medicare Advantage plans, including Humana, UnitedHealthcare, Aetna, Devoted Health, WellCare, and FHCP Medicare. If you have a Medicare supplement, we'll bill that after Medicare processes your claim. Not sure how your plan works? Call 386-561-9967 and we'll check before your visit.
It depends on the location and provider you choose — with five convenient locations, we have options across Central Florida. Give us a call and we'll find the soonest opening that works for you.
The timeline starts with your referral. Once we receive it, we review it within two business days, and then you can call to schedule. If your situation is urgent, let us know — we'll do our best to get you in sooner.
It depends on the medication, your plan, and your deductible, copay, or coinsurance.
We bill your insurance directly and handle prior authorization for you. Before your first infusion, our team will walk you through your estimated out-of-pocket cost.
Your insurance card, a photo ID, a list of your current medications and dosages, and any recent lab work or imaging your referring provider hasn't already sent us. If you have new patient paperwork, bring the completed forms — you can download them at Patient Visit & Forms.
Ready to get started?
Have your referral on file? Call 386-561-9967 and we'll find your soonest opening.
